Frequently Asked Questions
- How much do you charge and how I can arrange for service?
- Do I need to sign a contract for regular cleaning service?
- How many people will clean my home?
- Do you always send the same person?
- Can I trust your staff?
- Are your employees bonded and insured?
- Do you provide references?
- How will I know when you are coming to clean?
- Do I need to provide cleaning supplies and/or equipment?
- What about my pets?
- Do I need to be home while you clean?
- What if I am not satisfied with the cleaning?
- What if something is damaged or broken?
- How and when do I pay for the cleaning?
- What forms of payment do you accept?
- What if I need to cancel my appointment?
Service cost for residential and commercial cleaning are varied and depending on location, home size, home condition and frequency of cleaning scheduled. Just simply call us or fill out the preliminary estimate form on our website. One of our representatives will be happy to provide a free estimate and answer any questions you may have.
The answer is no. You can use us as long, as you happy with us.
Normally we send one person to clean your home. Please, consider our minimum cleaning time at 4 hours per each staff member. This means, you should probably order a team of two only in case if you have enough work for 8 hours (which will be done in 4, because of the two persons). If you have a big task to do, and a time is a factor, we can send you a team of 3-6 people with one day notice.
While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.
We take great care in selecting people to join our team. Our employees are carefully chosen during the hiring process. We conduct a thorough background and reference check on each prospective employee.
Our employees are fully covered under our insurance.
We treat everyone with respect to their privacy and do not provide references. Although we initially built our business on friends and relatives referrals, we feel it’s inappropriate to disturb private life of our clients.
Your cleaning appointment will be scheduled on a day that is convenient for you. You will always be cleaned on that same day based on the frequency of your service. Due to the nature of cleaning, it is not always possible for us to provide an exact appointment time. However, we will do our best to provide you with an estimated arrival window for your information.
We expect our clients to provide their own cleaning supplies and equipment. However we can provide our own cleaning supplies and equipment for people looking for occasional or one-time cleaning. In this case we apply small additional charge to an hourly rate. (Example: use of our vacuum-cleaner is $5 per visit).
If you will not be home while we’re cleaning, we do ask that you introduce your pet(s) to our staff on the first visit. Many of our customers also show our teams where the animal treats are located. Our employees are animal-friendly and are used to working around your pet(s).
Many of our customers work during the day and enjoy coming home to a clean house after a long day. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely in a lock box when not being used by a Team.
Our goal is your complete satisfaction, and we stand behind the quality of our service. If you are unhappy for any reason at all, please contact our office within 24-hours of your cleaning and we will gladly return the next business day to make it right.
Our staff will exercise great care while cleaning your home. However, should something become damaged or broken, we will make every effort to either repair or replace the item. It is our company policy that our teams report any damage as soon as possible.
Payment is due at the time of the cleaning. Simply leave a cash or check (for regular customers only) in an envelope, payable to “VERONIKA” on your kitchen counter for our staff to collect. If you intend to pay by credit card, please call our office prior to your scheduled cleaning appointment to make arrangements. Please, note: There is a $35 fee for any N.S.F. check returned by your bank. If it is your bank’s error, they should reimburse you for this expense.
We accept the following forms of payment: cash, money orders, personal checks (for regular customers only). All prices are subject to HST (13%).
We understand that sometimes things happen beyond our control. We require at least 48 hours cancellation notice prior to a scheduled cleaning. There is a $25 late cancellation/lock-out fee for canceling or rescheduling a visit in less than 48 hours before the visit. The same fee applies if we are unable to gain access to your home.